EMS - Autobahn you Media: Music, Videos, eBooks, Audiobooks

Submission

You send us your audio, video, audio book and/or e-book content via FTP. From here, they’re directly transferred to the Encoding Management System, where they’ll be readied for delivery to your contractual partners. Lightspeed might be beyond us (for now), but we’ll usually get the job done within one working day.

Quality inspection

Your data is important to you, and that’s why we take the utmost care of it. Once in the system, all data must pass various quality control mechanisms; starting with the first comparison of the delivered metadata with the associated audio and video content, to the final soundcheck and clearance through the Wavealyzer, our very own digital stethoscope. Without our internal EMS seal of approval, no product leaves the system.

Hosting

Your media data is stored in our in-house data center. All the important elements that allow for a smooth process have been designed with fallback redundancy in mind. Our Autobahn is constantly on the move, and online 24/7, so we maintain round-the-clock access to the entire technical infrastructure at all times. It’s only when we see that little “green light” with our own eyes that we put our minds at ease. By the way, green is also the color of our power – our services use sustainable electricity.

Encoding

Our system is able to create any required media format, availing transcoded contents for later deliveries. With the MMP you can save designated usage/s individually per destination, from product to track level, and adjust according to your needs at any given time. Changes to requirement profiles are just as much a part of our customer service as adding new features. We constantly keep developing the system onwards, so that your offer is still up-to-date tomorrow.

Delivery

Our Autobahn not only features multiple lanes, but is also globally connected. The EMS forms a network with over 100 trading partners around the world. Your products leave us via the fast lane (aka fiber optic cable), and zoom directly to their destinations. Unlike the real-life Autobahn, ours is free of traffic jams when it comes to your data, no matter how many products run through our system. Delivering things in time is just what we do.

Evaluation

Of course, we keep track of the traffic on our Autobahn. Our MMP allows you to keep track of the sales figures of your music and audiobook products. You have access to your daily and monthly figures, updated in real time with all incoming data. Multiple display options give you a quick overview, with customizable analysis graphics that let you take a closer look. And of course, exporting our data lists is simple and stress-free.

The operational

The human aspect is as important for us as the technical one. That’s why you’ll always find your personal operations manager at the other end of the digital line when you need them, ready to answer your questions and support you and you your release strategy in a way that benefits the DSPs.

The System Operations Team is your contact for all technical matters relating to the provider platforms you cater to. From setting up new destinations smoothly and ensuring error-free deliveries, to flawless presentation of your products to the end-user; everything is taken care of here, so that your product always reaches its intended audience in the best possible form.

The technical

Whether meeting industry standards such as DDEX and ONIX or proprietary system specifications, our platform supports all requirements of connected partners.

Each supply chain interface is programmed individually, to ensure that you get full access to all functionalities of each individual destination. Our products aren’t off the rack, but are instead individually crafted to fit your needs. That approach is one of the reasons why we regularly feature in the top positions in the audits and rankings of the world’s largest DSPs.

The personal

You don’t have to travel the Media Autobahn all by yourself - the EMS is always next to you in the passenger seat. We monitor the process, provide the right tools -- even if it means whipping up tailor-made innovatons for your bespoke purpose/s -- and lend a hand wherever neccessary. Being technologically up to date is a given, but looking after your concerns from start to finish and beyond is a matter we take professional pride in on a personal level. It's committed human beings taking care of your supply chain, down to the DSPs' backends and tools (e.g. AppleConnect, Spotify SCatMan etc.). We know we are dealing with people - and now so do you.

With our years of experience, we know how to handle the special requirements of each individual trading partner. And if the traffic on our Autobahn should slow down, we instantly get to work to find out why. When a problem appears, the EMS doesn’t rest until we find the solution.

We listen.

Trust and understanding are the key factors in our work. In our daily work with our customers, we consider ourselves as equals. With us, there is no off-the-shelf, one-size-fits-all package. You tell us your requirements. Then together we discuss the scope and work out a solution suited to your needs. Your workflows and business structures are part of our project planning from the very beginning, resulting in the best working tools for your individual needs.

We think along. And alike.

The Media Autobahn remains dynamic and the ever-changing digital market calls for constant re-evaluation of everyday processes and tools. We keep an overview of all these developments, and maintain an ongoing dialogue with leading players from all areas of the digital economy. Providing you with our knowledge is a natural part of our customer service. We keep you informed about up-and-coming developments and create joint strategies to establish your business in the market. Our goal is staying up to date to meet the current requirements and developments in logistics for digital entertainment content, with and for you.

We enable.

We consider ourselves digital craftspeople, building the tools for today’s and tomorrow’s digital market. For more than 20 years, we've been successfully realizing projects for the digital media industry.
An overview of our existing range of applications is available in our Toolbox section.